I didn't use their service to rate them! But the experience dealing with lady that answered the phone is best described as "Abbott and Costello" 7 minutes comedy! For that and for not wanting to tarnish their perfect record, I gave them 5 stars! I called and said I have a Honda Element that is throwing a check engine and ABS light and I believe needs front end work, I also told her that I checked via an OBDII and codes for check engine are related to excessive oxygen getting into the engine and I further believe is due to high idling! She said: we charge $98 to diagnose the check engine! I said: what about the brake and front end? She said: we charge $98 for each of those items. I said: what is the shops hourly rate? She said: $108 I said: Why don't you charge me the hourly rate and do the diagnosis by the hour! She said: but we may end up charging you 3 hours for each! I said why: she said because he may have to run a lot of tests! I said: I am sure it will not take more than 2 hours to diagnose a check engine, ABS and get under the car and look at the front end and test drive! She said: who know it may take 3 hours for each because there is lots of test and he has to test drive! I said thank you, have a nice day and called elsewhere! They should have people answer the phone who have some knowledge of work they do. But, it was an entertaining 7 minutes!!!