Alright, so here's an honest update. The owner, Justin, called me as noted in his response. We discussed the issues that I had and my frustration in the process. There was some miscommunication between me and the service advisor, and my expectations were outside of what is included in the standard alignment process... with or without aftermarket suspension. Justin offered to schedule a time for him and his Jeep specialist to meet with me and perform another alignment, noting that they would adjust anything and everything that can be adjusted in order to dial in the Jeep. I met with him today and all is good. Even though my first experience with My Auto Surgeon was lacking, Justin is a solid guy and manages his business very well. I have full confidence in this facility knowing that Justin actually cares about his customers.